Network Communications

Businesses need a reliable network infrastructure to connect people to information run applications and empower employees. Uptime Solutions can help.

Our experts and partners give us the ability to design and deploy networks that are highly available, secure, and scalable. No matter your environment, we can design solutions and provide products such as routers, switches, firewalls, and wireless access points that deliver secure connectivity to your resources and the internet. We can provide the network appliances, integrate the devices into your environment, and continue support of your environment and business. In addition to new devices, we will support your existing infrastructure and help maintain your network to its highest availability.

Cloud Computing

Uptime Solutions brings the power of cloud computing to the enterprise with solutions built to integrate seamlessly into your existing IT infrastructure and are compatible with your existing applications. Uptime Solutions can help you move faster, respond quicker, and accelerate innovation while conforming to your policies and compliance needs. Uptime Solutions Cloud Computing providers AWS, Azure, and Google give you precise, dynamic allocation of computing resources with the scale, performance and security to handle enterprise-wide applications. Large organizations, IT executives and multi-site teams will appreciate the robust solution for its multi-user capacity, dedicated resource pool architecture and role-based security model as well as private network connectivity and physical device integration.

Start on the Cloud now and free yourself from the shackles of your server room, midnight calls and hardware that you just don’t want to see anymore. We provide a team approach where you don’t just get one person with limited IT knowledge and experience, but a team of IT consulting experts. In addition to basic IT services, Uptime Solutions is pleased to offer your company technology-based solutions for your business challenges.

Contact Center

Traditional call center software is a calling system that offers dedicated features for business and organizations that need to manage a high volume of phone calls and want to report on the call centers performance. Call Center software manages inbound and outbound phone calls and provides agents with tools to efficiently make and receive phone calls and interact with the customer. The most important element in a well designed call center is to ensure callers are routed to the correct agents in a timely manner.

Contact Center software incorporates all of the features of a call center with the addition of email, live web chat, video communications and even social media. A well designed contact center empowers customers to use the method of communication convenient for them or switch seamlessly to another method, for example starting a conversation in a web chat and then escalate to a phone call for a more in depth conversation. This type of contact center software is often referred to as “omnichannel” where the call center service is integrated with web chat, email, video and even social media.

Today organizations have many choices of contact center solutions. Traditional contact center solutions are typically located within your building or co-located in a data center. Today there are fully cloud based contact center solutions where no hardware is needed and the major components are managed by a cloud provider. You might be asking, do I have to go to the cloud to get a great contact center or Is there something in between? Are you looking for new and improved features but feeling stuck where you are right now? How can I move to a cloud based contact center without the risk of losing my phone numbers? With so many choices, how do I know what’s right for me? Replacing an entire contact center is a big deal, UpTime Solutions can help. No matter where your contact center is today or where you want to go UpTime Solutions can help you choose and implement the right solution to handle your contacts and ensure that your customers experience is exceptional.

Enterprise VOIP

Uptime Solutions designs, develops, and deploys advanced unified communications networks that combine voice, data, video, and collaboration applications into a single architecture. Our deep understanding of Enterprise VOIP and UC technologies, combined with our networking and systems integration talents allow Uptime Soluitons to design and build solutions for your business that that can reduce costs and boost productivity throughout your organization.

Outdated business communications systems stand in the way of innovation and growth. Missed calls, outages, poor call or conferencing quality… WE offers a range of solutions that can streamline operations, improve organizational productivity, mobility and agility, and reduce costs

Feature-rich integrated solutions to empower your people to work together anytime, anywhere and to be agile and responsive to evolving customer and business needs.

Uptime Solutions is a Cisco Advanced Collaboration certified partner with a proven track record of installed systems. Uptime Solutions has deployed tens of thousands of phone devices of all types for business and organizations around the globe.

Video Surveillance and Physical Security

UpTime’s Physical Security solutions for business provide deterrence capabilities utilizing video, audio and LED lighting to identify and alert as intrusions are in progress and can automatically project audio at the intruder while notifying security. Services include:

• Commercial Video Surveillance Systems – optical & thermal
• Audio – emergency & paging
• LED lighting – building & parking lot
• Access and Perimeter Control – pedestrian & vehicle