Eagle Teleservices


Eagle Teleservices is an international customer response center that services the commercial trucking industry 24/7. UpTime Solutions worked with Eagle to move their existing on-premise case management system and voice contact center to Amazon Web Services. To support an around the clock call center, UpTime designed a highly available and redundant platform based on AWS’ Web Application Hosting reference architecture for Eagle to run their applications without interruption. Amazon Connect was chosen as their contact center platform with additional technologies such as Elasticsearch, S3 and CloudFront servicing the reporting and real time data visualization requirements. UpTime improved Eagle’s web applications security posture by implementing AWS Web Application Firewall as well as Single Sign On utilizing their existing Google G Suite corporate directory.